Instead, a CMA spokesperson said: “We are monitoring the situation and are seeking further clarification. There are also now 3,500 individuals who have joined a Facebook group called ‘Alpharooms No Refund Support’.īusinessLive asked the CMA what would happen in relation to the court action and what it was doing to help consumers who had still not received refunds, but the watchdog did not provide a specific response. The watchdog warned in September that it would take Truly Holdings to court unless it took urgent action to process refunds.ĭozens of people got in touch with BusinessLive earlier this year to say they had not been paid and hundreds of people made complaints to the CMA about Truly Travel. In May, the CMA said Truly Travel had signed a voluntary agreement committing to refund package holiday customers for trips cancelled because of Covid.īut Truly Travel failed to meet its refund deadlines, leaving furious holidaymakers around the UK out of pocket. The announcement comes just weeks after the UK’s Competition and Markets Authority (CMA) said it was launching court action against Truly Travel for its "inadequate progress" on refunding package trips cancelled due to the pandemic. Truly Travel has also had its membership of trade body Travel Trust Association (TTA) revoked after the TTA said it could not meet payments to non-travel creditors. The parent company of Teletext Holidays and Alpharooms has stopped trading and is in the process of appointing liquidators, BusinessLive has learnt.
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